How We Reduced P1 Incident MTTR by 42% After the November 2023 Regional Failure
When AWS us-east-1 experienced a cascading database lock on November 14, our synthetic monitoring caught the degradation in 18 seconds. This breakdown covers the exact runbook adjustments, alert routing changes, and PagerDuty escalation policies we implemented to cut mean time to resolution from 14 minutes to 8 minutes.
Read Full Postmortem